Contact

Write to us

Billing, a refund, your account, or a question about how the pipeline actually works: it all lands in the same place, and a person reads it. We answer within one business day.

Or write directly

hello@nurilabs.io reaches the same mailbox as the form. Use whichever suits you.

What we can settle here

a charge you do not recognise, or a refund under the refund policy;
cancelling, changing plan, or an invoice you need reissued;
deleting your account and the data attached to it;
anything the terms or the privacy policy leave unclear.

Who you are writing to

Nurilabs is operated by Nourdine Chebcheb, a sole trader registered in France (Anzin). The full identification, registration number included, is on the terms of service.

Before you ask about a run

Your billing screen shows exactly what was consumed and when, and it is the same record we would look at. Reading it first often answers the question faster than we can, and if it does not, quote what you see and we will start from there.